This policy applies to all paid products and services offered by Aussi-Nexus Group and The Edge Academy (ABN 76 947 108 181), including subscription-based platforms, one-time purchases, and course enrolments.

We are committed to fair and transparent practices in accordance with the Australian Consumer Law (ACL).

1. Subscriptions — Monthly & Annual

New subscribers are entitled to a 7-day full refund if they are not satisfied with their subscription. This applies to the first billing period only for each product. Refund requests must be submitted within 7 days of the initial charge.

Renewal charges are generally non-refundable. If you wish to cancel a renewal, you must cancel before the renewal date. No refunds are issued for partial billing periods.

Subscriptions affected by platforms include: NEXUS AI Agent, NexusMind AI, NEXA Office Suite, Aether Ledger, NexusMail (Business & Personal), AI Trading Dashboard, TrackSafe GPS, Website Builder, PatentCheck, and all Edge Academy subscription tiers.

2. One-Time Purchases

One-time purchases (including single course enrolments, assignment credits, and individual platform access fees) are refundable within 7 days if the service has not been substantially used. Once a course is more than 20% completed, or once an AI-generated output has been delivered, refunds are at our discretion.

3. Education Platform Purchases

For all Edge Academy platforms:

• Monthly subscriptions: 7-day refund guarantee for first-time subscribers;
• Annual subscriptions: Refund available within 14 days if fewer than 3 modules have been accessed;
• Individual course purchases: Refundable within 7 days if less than 20% of content has been accessed;
• AI-generated study materials or assignment outputs: Non-refundable once delivered.

4. Publishing — Books & Digital Content

Digital books and publications purchased through third-party platforms (Amazon KDP, Draft2Digital, Google Play Books) are subject to those platforms' own refund policies. We have no control over transactions processed by those platforms.

5. How to Cancel a Subscription

You may cancel your subscription at any time through your account settings on the relevant platform. Upon cancellation:

• Your access continues until the end of the current paid period;
• No further charges will be made;
• Your account data is retained for 30 days before deletion (unless otherwise requested).

6. How to Request a Refund

To request a refund, submit your request via the enquiry form at oneclickad.nexus with the subject "Refund Request" and include:

• Your registered email address;
• The platform or product name;
• Date of purchase;
• Reason for refund request.

We aim to process all refund requests within 5 business days. Approved refunds are returned to the original payment method via Stripe within 5–10 business days.

7. Australian Consumer Law Rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the ACL.

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Fraudulent chargebacks may result in permanent account suspension and recovery action.

9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be communicated via platform notice. Your continued use of our Services constitutes acceptance of the revised policy.

10. Contact

Refund and cancellation enquiries: use the enquiry form at oneclickad.nexus.
Aussi-Nexus Group, Shailer Park, Queensland 4128, Australia. ABN: 76 947 108 181.